LEGAL INFORMATION
Terms and Conditions
of MELLOW.FOOD
Site presentation
Users of the MELLOW.FOOD website are informed of the identity of the various parties involved in its creation and monitoring:
Owner:
Mellow sa - BE 0429.185.903 - 41, Rue de la Métallurgie - B-4530 Villers-Le-Bouillet
Design :
Minale Design Strategy
Integration and Hosting :
Wiziup & Co
Responsible for publication:
Edouard Dryon, Sales Manager [at] mellow.food
Terms and conditions of use.
Use of the MELLOW.FOOD website implies full acceptance of the general conditions of use described below. These conditions of use may be modified or supplemented at any time, and users of the MELLOW.FOOD site are therefore invited to consult them regularly. This site is normally accessible to users at all times. However, MELLOW.FOOD may decide to interrupt the site for technical maintenance purposes, and will endeavor to inform users of the dates and times of such interventions in advance. The MELLOW.FOOD website is regularly updated by MELLOW.FOOD or its partners. In the same way, the legal notices may be modified at any time: they are nevertheless binding on the user, who is invited to refer to them as often as possible in order to take cognizance of them.
Description of services provided.
The purpose of the MELLOW.FOOD website is to provide information concerning all of the company's activities. MELLOW.FOOD strives to provide information on the MELLOW.FOOD website that is as accurate as possible. However, MELLOW.FOOD cannot be held responsible for any omissions, inaccuracies or failure to update information, whether caused by MELLOW.FOOD or by third-party partners supplying such information. All information provided on the MELLOW.FOOD website is given for information only, and is subject to change. Furthermore, the information on the MELLOW.FOOD website is not exhaustive. It is subject to modifications having been made since it was put online.
Contractual limitations on technical data.
The MELLOW.FOOD website cannot be held responsible for any material damage resulting from use of the website. In addition, the user of the site undertakes to access the site using recent, virus-free equipment and with an up-to-date browser.
Intellectual property and counterfeiting.
Unless otherwise specified, MELLOW.FOOD is the owner of the intellectual property rights or holds the rights of use on all the elements accessible on the site, in particular the texts, images, graphics, logos, icons, sounds and software. Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the site, whatever the means or process used, is forbidden, except with the prior written authorization of MELLOW.FOOD. Any unauthorized use of the site or of any of the elements it contains will be considered as constituting an infringement and will be prosecuted in accordance with legal provisions.
Limitation of liability.
MELLOW.FOOD cannot be held responsible for direct or indirect damage caused to the user's equipment when accessing the MELLOW.FOOD website, and resulting either from the use of equipment that does not meet the specifications indicated in point 4, or from the appearance of a bug or incompatibility. MELLOW.FOOD cannot be held responsible for indirect damages (such as loss of business or loss of opportunity) resulting from the use of the MELLOW.FOOD website. Interactive areas (possibility to ask questions in the contact area) are available to users. MELLOW.FOOD reserves the right to delete, without prior notice, any content posted in this area that contravenes legislation applicable in France, in particular provisions relating to data protection. Where applicable, MELLOW.FOOD also reserves the right to hold the user civilly and/or criminally liable, particularly in the event of messages of a racist, insulting, defamatory or pornographic nature, whatever the medium used (text, photographs, etc.).
Hyperlinks
We offer hyperlinks to third-party sites for reference or additional information. This use is made in good faith in order to extend the information presented on MELLOW.FOOD from well-known websites. If this is not the case, or if the author of a linked third-party site wishes to remove certain links to sites for which he or she is responsible, he or she can inform us using the contact form so that we can remove the offending hyperlinks as soon as possible.
Applicable law and jurisdiction.
Any dispute relating to the use of the MELLOW.FOOD website is subject to Belgian law. Exclusive jurisdiction is granted to the competent courts of Nivelles.
Exchange of electronic mail (e-mail).
The information communicated in e-mails sent by MELLOW.FOOD is reserved for the sole recipient(s) designated in the e-mail, and may be confidential, protected by professional secrecy or constituting a business secret, and its disclosure is prohibited. If you are not the designated recipient(s) of a message, its redistribution and any use of its content (storage, reproduction, distribution, disclosure, in whole or in part, etc.) are prohibited. Please destroy any copies in your possession and immediately inform the sender that you have received this message in error.
Electronic messages may transmit computer viruses, may not be faithfully reproduced on other systems or may be intercepted, falsified or destroyed without the sender's or recipients' knowledge. MELLOW.FOOD declines all responsibility in this respect. MELLOW.FOOD reserves the right to intercept, monitor and block messages from or to its systems in accordance with applicable laws.
COOKIE POLICY
This cookie policy was last updated on 30/01/2026 and applies to citizens and legal permanent residents of the European Economic Area, Switzerland and the United Kingdom.
1. Introduction
Our website, www.mellow.food (hereinafter referred to as "the website") uses cookies and other related technologies (for simplicity, all such technologies are referred to as "cookies"). Cookies are also placed by third parties engaged by us. In the document below, we inform you about the use of cookies on our website.
2. What are cookies?
A cookie is a small, simple file sent with the pages of this website and stored by your browser on the hard disk of your computer or other device. The information stored there may be sent back to our servers or to the servers of the third parties concerned during a subsequent visit.
3. What are scripts?
A script is a piece of code used to ensure that our website functions correctly and interactively. This code is executed on our server or on your device.
4. What is an invisible tag?
An invisible tag (or web beacon) is a small piece of text or image invisible on a website, used to track website traffic. In order to do this, various data about you is stored using invisible tags.
5. Cookies
5.1 Technical or functional cookies
Certain cookies ensure that certain parts of the website function correctly and that your preferences as a user are taken into account. By setting functional cookies, we make it easier for you to visit our website. For example, you don't have to enter the same information again and again when visiting our website, and items remain in your shopping cart until you pay. We may set these cookies without your consent.
5.2 Statistical cookies
We use statistical cookies to optimize the experience of visitors to our website. With these statistical cookies, we obtain information about the use of our website. We ask for your permission to place statistical cookies.
5.3 Marketing/tracking cookies
Marketing/tracking cookies are cookies or any other form of local storage, used to create user profiles in order to display advertising or to track the user on this website or on several websites for similar marketing purposes.
5.4 Social networks
On our website, we have included content from Facebook, LinkedIn and Instagram to promote web pages (e.g. "like", "pin") or share them (e.g. "tweet") on social networks such as Facebook, LinkedIn and Instagram. This content is integrated using code obtained from Facebook, LinkedIn and Instagram and sets cookies. This content may store and process certain information for personalized advertising purposes.
Please read the privacy statement of these social networks (which may be modified regularly) to find out what they do with your (personal) data processed using these cookies. Recovered data is anonymized as far as possible. Facebook, LinkedIn and Instagram are located in the United States.
6. Cookies placed
PHPSESSID
Cookie Consent
7. Consent
When you visit our website for the first time, we will show you a pop-up window with an explanation about cookies. As soon as you click on "Save preferences" you authorize us to use the categories of cookies and extensions you have selected in the pop-up window, as described in this cookie policy. You can disable the use of cookies via your browser, but please note that our website may no longer function correctly.
7.1 Manage your consent settings
+ Functional
Storage or technical access is strictly necessary for the legitimate purpose of enabling the use of a specicific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
+ Preferences
Storage or technical access is necessary for the legitimate purpose of storing preferences not requested by the subscriber or user.
+ Statistics
Storage or technical access is used exclusively for anonymous statistical purposes. In the absence of a subpoena, voluntary compliance on the part of your Internet service provider, or additional recordings on the part of a third party, the information stored or retrieved for this sole purpose cannot generally be used to identify you.
+ Marketing
Storage or technical access is necessary to create user profiles in order to send advertisements, or to track the user on a website or on several websites with similar marketing purposes.
8. Activating/deactivating and deleting cookies
You can use your web browser to delete cookies automatically or manually. You can also specify that certain cookies cannot be placed. Another option is to change your web browser settings so that you receive a message each time a cookie is set. For more information on these options, please refer to your browser's Help section.
Please note that our website may not function properly if all cookies are disabled. If you delete cookies from your browser, they will be placed again with your consent when you revisit our website.
9. Your rights concerning personal data
You have the following rights regarding your personal data:
- You have the right to know why your personal data is needed, what will happen to it and how long it will be kept.
- Right of access: you have the right to access the personal data we hold about you.
- Right of rectification: you have the right at any time to add to, correct, delete or block your personal data.
- If you have given us your consent to process your data, you have the right to revoke this consent and have your personal data deleted.
- Right to transfer your data: you have the right to request all your personal data from the data controller and to transfer them in their entirety to another data controller.
- Right to object: you may object to the processing of your data. We will comply unless there are grounds for doing so.
To exercise these rights, please contact us. Please refer to the contact details at the bottom of this cookie policy. If you have a complaint about the way we process your data, we would like to hear about it, but you also have the right to lodge a complaint with the supervisory authority (the data protection authority).
10. Contact
For questions and/or comments about our cookie policy and this statement, please contact us using the following details:
info@mellow.food
This cookie policy was synchronized with cookiedatabase.org on 30/01/2026.
PRIVACY POLICY
Privacy policy
Mellow complies with respect to the processing of personal data (hereinafter "the Data") with the RGPD and Belgian privacy requirementse and data protection, in particular the law of July 30, 2018 on the protection of individuals with regard to the processing of personal data.
Data processed by Mellow
Mellow collects and processes the personal data communicated by the Partner, namely: first name, last name, address, zip code and city, country and, where applicable, the name of the company.
Purpose of data processing
The data collected is strictly limited to that which is necessary for the proper performance of the services offered by Mellow and to produce anonymous statistics for the sole purpose of improving its services. MELLOW also keeps the Partner's data to facilitate future orders.
Security measures
MELLOW has implemented appropriate technical and organizational security measures to protect information and prevent it from being altered, damaged, or disclosed to unauthorized third parties. Mellow implements appropriate technical and organizational measures to ensure the confidentiality, integrity, and security of personal data. When necessary, Mellow may use technical service providers to host or maintain its IT systems. These providers act exclusively as data processors, in accordance with Article 28 of the GDPR, and are contractually bound to comply with data protection legislation.
Cookies and newsletters
Consulting the Mellow website may result in the installation of cookies on your computer to simplify your visit and optimize your browsing comfort. Mellow is keen to share with its partners on topics that are important to it in terms of good governance. In compliance with the RGPD, Mellow asks each Partner for their consent beforehand. At any time, the Partner has the opportunity to withdraw their consent.
See our cookie policy above.
Partner's rights in relation to their personal data
The Partner has the following rights in relation to Mellow's processing of his/her personal data:
- The Partner may consult his or her personal data free of charge, ask what use is made of his or her data by Mellow and request that your data be corrected, supplemented or deleted.
- The Partner has the right to object to the processing of his/her personal data for compelling and legitimate reasons.
- The Partner has the right to object to the use of his/her data for direct marketing purposes (although Mellow undertakes not to communicate such data) without having to give any reason. The Partner may send requests to the e-mail address info@mellow.food.
- The Partner may lodge a complaint with the Belgian Commission for the Protection of Privacy (without prejudice to civil action).
Additional information
This privacy statement was updated on 30/01/2026 and applies to citizens and legal permanent residents of the European Economic Area, Switzerland and the United Kingdom.
In this privacy statement, we explain what we do with the data we obtain about you via www.mellow.food.
We recommend that you read this statement carefully. We comply with the requirements of privacy legislation when processing your personal data. This means, among other things, that :
- we clearly indicate the purposes for which we process personal data. We do this by means of this privacy statement;
- we aim to limit our collection of personal data to that which is necessary for legitimate purposes;
- we first seek your explicit consent to process your personal data in cases requiring your consent;
- we take appropriate security measures to protect your personal data, and we require the same of parties processing personal data on our behalf;
- we respect your right to consult, correct or delete your personal data if you so request.
If you have any questions or would like to know exactly what data we hold, please contact us.
1. Purpose, data and retention period
We may collect or receive personal information for a number of purposes related to our business activities, including the following:
1.1 Contact - By telephone, post, e-mail and/or web forms
For this purpose, we use the following data:
- First and last name
- Account name or pseudonym
- e-mail address
- Telephone number
The basis on which we may process this data is :
After you have given your consent.
Retention period
We keep this data until the end of the service.
1.2 Compiling and analyzing statistics to improve the website.
For this purpose, we use the following data:
- IP address
- Information about internet activity, Mellow including, but not limited to, browsing history, search history and information about a consumer's interaction with a website, application or internet advertisement.
- Geolocation data
The basis on which we may process this data is :
After giving consent.
Retention period
We keep this data until the end of the service.
2. Cookies
Our website uses cookies. For more information on cookies, please refer to our Cookie Policy.
3. Disclosure practices
We disclose personal information if we Mellow are required to do so by law or court order, in response to a law enforcement agency, to the extent permitted by other provisions of law, to provide information, or for the investigation of a matter related to public safety.
If our website or organization is taken over, sold or involved in a merger or acquisition, your data may be disclosed to our advisors and any potential buyer and will be passed on to the new owners.
We have entered into a data processing agreement with Google.
Google cannot use the data for any other Google services.
The inclusion of complete IP addresses is blocked by us.
4. Security
We are committed to the security of personal data. We take appropriate security measures to limit misuse and unauthorized access to personal data. This ensures that only the necessary people have access to your data, that access to data is protected and that our security measures are regularly reviewed. #CyberisLife
5. Third-party websites
This privacy statement does not apply to third-party websites linked to our website. We cannot guarantee that these third parties manage your personal data in a reliable or secure manner. We recommend that you read the privacy statements of these websites before using them.
6. Changes to this privacy statement
We reserve the right to modify this privacy statement. We recommend that you consult this privacy statement regularly to take note of any changes. In addition, we will actively inform you whenever possible.
7. Accessing and modifying your data
If you have any questions or would like to know what personal data we hold about you, please contact us. You can contact us using the information below. You have the following rights:
- You have the right to know why your personal data is needed, what will happen to it and how long it will be kept.
- Right of access: you have the right to access your personal data known to us.
- Right of rectification: you have the right at any time to add to, correct, delete or block your personal data.
- If you have given us your consent to process your data, you have the right to revoke this consent and have your personal data deleted.
- Right to transfer your data: you have the right to request all your personal data from the data controller and to transfer them in their entirety to another data controller.
- Right to object: you may object to the processing of your data. We will comply, unless there are grounds for doing so.
Please ensure that you always state clearly who you are, so that we can be sure that we are not modifying or deleting the data of the wrong person.
8. Making a complaint
If you are not satisfied with the way we handle (a complaint about) the processing of your personal data, you have the right to lodge a complaint with the data protection authority.
